UX Research & App
Development, FEMA

User Experience Architect

Researched FEMA's transportable houses from cradle to grave, and developed an enterprise application that sped up inspections five times faster.

Research Deliverables

Lifecycle Journey Map

The entire lifecycle of a FEMA house documented with data points. Click to enlarge.

This lifecycle map was built in MIRO from the notes taken throughout research.

10 Personas

Developed from research.

The Research:
Interviews, Site Visits, Contextual Inquiries

We interviewed dozens of people and went to locations around the US to research how work gets done. We used MIRO to organize and prioritize all of our notes and information collected. Research covered everything from manufacturing and procurement of FEMA homes, storage, transporting, staging and installing them. A lot of research was conducted in Texas after hurricane Harvey.

Workshop & Planning for App Development

We brought research deliverables and scenarios I created to some workshops to plan how we needed to develop the app. The app was built in Appian.

Field Testing the App

We field tested this preventative maintenance inspection app which led to refinements to the app. Interestingly, the field testing went five times faster than the old paper inspection process.

I also delivered a report to FEMA with actionable "takeaways" for FEMA to move forward.